SupportCategory: Questions1. Most expensive shipping class not selected, 2. shipping cost 0 but 0,87 tax on a free order
Dennis Greeven asked 6 months ago

I’ve installed the plugin pro. everything seems to work fine.
The only problem is with the shipping costs.
1.A sample is free on my website, and the shipping is also free (for now). When someone orders a product with normal shipping costs, the shipping costs will disappear when a sample is ordered together with the normal product. This is a priority problem. I’m not the only one. Please make the solution public.
2. Second problem: the shipping costs are free, but with a free sample + free shipping, the costs of the order are €0,87 (including tax €0,87). This means the tax of the shipping costs of a regular order are calculated. Of course this is incorrect, the total of a free sample with free shipping should be €0,00 How can I fix this?

5 Answers
The NextWP Team Staff answered 6 months ago

Hi there, Would you please give me the site credential privately to figure it out?  

The NextWP Team Staff answered 6 months ago

Hi there, 
I am working on it. Once it is fixed. I will let you know. 

The NextWP Team Staff answered 6 months ago

Hi there, 
I have updated the pro version on your website. Please activate those plugins (free & pro) and check them. Let me know.

Dennis Greeven replied 6 months ago

I’ve tested the plugin after your update. The shipping costs are now always the standard fee. The shipping costs for the shipping class for samples are not visible. Always the standard (high) fee.

First shipping was free for samples (this was the idea), but shipping remained free with regular products. Now shipping is never free (even with only samples ordered)…

The NextWP Team Staff answered 6 months ago

Hi there,
Would you please give me a video/screenshot of the issue? Also, give me the site credential privately.